Emerging Leaders Poster presentation abstract
As part of the leadership team at a large family medicine teaching clinic, we identified low morale among staff, particularly medical assistants as a key factor affecting our ability to transform our clinic into a highly functioning primary care clinic and engage in the dynamic process of change. We identified a disparity among staff and providers over a 3 year period on Gallup satisfaction surveys and particularly wanted to target the question, “My supervisor or someone at works cares about me as a person?” Providers rated their responses in the 90 percentile, whereas nursing staff rated theirs in the 30th percentile. Two large projects that we will implement in the next 2-5 years are moving into a new building and implementing a new EHR enterprise. We need strong teams to succeed with these major changes. We are undertaking a multifactorial approach over a series of years to change our clinic culture. We are currently working with practice facilitators to build trust among leaders and staff. Trust is the foundational pillar of successful teams.